HunterDouglas window treatments carry a limited lifetime warranty per the following link:
Webster Interiors will facilitate repair for our clients. Year 1 – the repair, any on site visit and shipping of any blind to the repair facility. Webster Interiors also provides the same level of warranty support in year 2 at no cost to the customer. Year 3 and beyond – the client is responsible for bringing the window treatment back to Webster Interiors who will package the window treatment for shipping to a HunterDouglas repair facility. The client will be responsible for the shipping charge to HunterDouglas. The client will be able to pick up the repaired window treatment from Webster Interiors. An additional option is that our installer will remove and replace the shade for $95 (paid directly to the installer). The installer will bring the shade to Webster Interiors, who will package the shade and ship back to HunterDouglas for Warranty repair. The client will be responsible for the shipping charge to HunterDouglas.
It can seem like a long time to get items from our vendors for your specific project. Our specialty is a custom, one-of-a-kind experience that’s made to order for your space. As a result we use only those vendors we are comfortable putting our name behind.
With our extensive experience with similar projects, we can know fairly accurately how long each phase of a project will take. The reason we are so confident with our projections is because we have a tried and tested team of vendors, subcontractors and contractors that know exactly what is expected and are extremely conscious of our expectations in terms of customer service, deadlines and quality.
Absolutely. Once we begin the design process we create a spreadsheet with all of the items that we see will be needed for the project. We have also been working in the local industry for many years and have a good sense of design-related costs.