Our specialty is a custom, one-of-a-kind experience that’s made to order for your space. As a result we use only those vendors we are comfortable putting our name behind. Most of our manufacturers are located in North America. Lead time on furniture is typically 6-8 weeks.

Warranty is non-transferable and takes effect as of June 1, 2021. The comfort and quality of Palliser’s products are supported with a comprehensive warranty.
On the five (5) year pro-rated warranty, Palliser will cover:
Year one (1) – 100% of the cost of both parts and labour including fabric

Year two (2) – 80% of the cost of parts* only.

Year three (3) – 60% of the cost of parts* only.

Year four (4) – 40% of the cost of parts* only.

Year five (5) – 20% of the cost of parts* only.

From year two (2) to year five (5), the original consumer or retailer (as applicable) will be responsible to pay the balance of the cost of parts* and any associated labour charges.

*Parts include leather and foam, but excludes fabric, frame, and labour.
This warranty does not cover the following:
Rental, business, commercial, institutional or other non-residential uses.
Products purchased second-hand, as-is, or as final sale;
Products purchased from distressed or liquidation sales.
Products deemed misused, mishandled, altered, abused.
Any external warranty plan or product which may be sold by retailer as extra protection warranty.
Any condition resulting from unusual usage.
Inadequate maintenance, cleaning or care.

With our extensive experience with similar projects, we can know fairly accurately how long each phase of a project will take. The reason we are so confident with our projections is because we have a tried and tested team of vendors, subcontractors and contractors that know exactly what is expected and are extremely conscious of our expectations in terms of customer service, deadlines and quality. Before work even starts, we provide all customers with a time estimate based on the scope of the project, product and contractor availabilities and manufacturers production time.

Absolutely. Once we begin the design process we create a spreadsheet with all of the items that we see will be needed for the project. We have also been working in the local industry for many years and have a good sense of design-related costs.

Hunter Douglas window treatments carry a limited lifetime warranty per the following link:

Learn More About Hunter Douglas Warranty | Hunter Douglas Help & Support

Webster Interiors will facilitate repair for our clients. Year 1 – the repair, any on site visit and shipping of any blind to the repair facility. Webster Interiors also provides the same level of warranty support in year 2 at no cost to the customer. Year 3 and beyond – the client is responsible for bringing the window treatment back to Webster Interiors who will package the window treatment for shipping to a Hunter Douglas repair facility. The client will be responsible for the shipping charge to HunterDouglas. The client will be able to pick up the repaired window treatment from Webster Interiors. An additional option is that our installer will remove and replace the shade for $95 (paid directly to the installer). The installer will bring the shade to Webster Interiors, who will package the shade and ship back to Hunter Douglas for Warranty repair. The client will be responsible for the shipping charge to Hunter Douglas.

Guaranteed Savings - When purchasing 10 or more window treatments, our pricing will be at least $250 less than a competitor when shopping for the same Hunter Douglas treatments and possibly up to $500 less when purchasing power window treatments. We also offer a free remote with power treatments and free rechargeable batteries (vs AA batteries)

Delivery is free within Monroe County. There is a delivery fee for deliveries outside of Monroe County.

Our decorators provide in-house and in-store design consultation. Design consultation is FREE with a purchase of $1,000 or more of merchandise. We also proved custom design services which are billed at an hourly rate.